About this episode

This episode discusses how to implement systems to prevent client churn in agencies.

Send us Fan Mail Agencies lose clients when teams miss details, skip updates, and make people chase answers. This video breaks down how @MyAmazonGuy builds systems to prevent that, from hiring people without agency experience to onboarding new hires, using SOPs, auditing accounts, training brand managers, and keeping clients updated before they have to ask. It also explains why checklists, team structure, and a 48-hour client communication rule can help agencies stay organized a...

People in this episode

Host: Steven Pope

Topics covered

• client retention
• agency management
• SOPs
• team structure
• client communication

Keywords

• client churn
• SOP system
• agency experience
• onboarding
• checklists
• communication

Mentioned in this episode

Organizations: MyAmazonGuy

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