Ep. 029 - Hospitality Security Customer Service
About this episode
The episode discusses the importance of customer service in security operations and how it can enhance guest experiences.
In this episode of the Nightlife Security Podcast, host Manny Marquez and Dr. Richard Bistline discuss the critical role of customer service in security operations. They explore how security personnel can enhance guest experiences by shifting from a traditional "command and control" approach to a more welcoming, proactive strategy. The conversation covers hiring diverse teams, training staff, creating a positive workplace vibe, and the importance of communication in preventing conflicts. Key insights include the value of women in security roles, the need for psychological safety, and how a positive staff environment directly impacts guest satisfaction.
People in this episode
Host: Manny Marquez
Guest: Dr. Richard Bistline
Topics covered
- customer service
- security operations
- guest experience
- diverse teams
- conflict prevention
Keywords
- hospitality security
- customer service
- security personnel
- positive workplace
- communication
More episodes of Nightlife Security Podcast | The Nightlife and Bar Security Resource for Security Professionals, Owners, & Operators
- Ep. 032 - Five Mistakes By Security
- Ep. 031 - Fake Id's Lead to Real Consequences
- Ep. 030 - Hospitality & Liability from the Lens of an Expert Witness
- Ep. 028 5 - Simple Steps to Improve Your Report Writing
- Ep. 027 - Limit Your Personal Liability
- Ep. 026 - "Last Call' - Best Practices
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