The Client Experience is the NEW Marketing
About this episode
This episode discusses how the client experience has become the new marketing strategy, emphasizing the importance of creating unforgettable experiences for clients.
Buckle up.. In this week's episode we talk - Old marketing = posting, ads, discounts - New marketing = unforgettable client experience that does the talking for you I- n 2025, your reputation is your marketing Key Points: VALUE x VALUE ✔️ The Experience Starts Before They Sit in Your Chair Booking process, confirmation, vibe check—all part of your brand ✔️ Word of Mouth is Now Experience-Driven Clients don’t just share results—they share how they FELT If the energy is off, they ghost—even with great hair ✔️ Retention IS Your Marketing Loyal clients = walking, talking ads The best “marketing strategy” is keeping clients obsessed with their experience So Tune in and take some notes!
People in this episode
Hosts: Nina Tulio, J Ladner
Topics covered
- client experience
- marketing
- retention
- word of mouth
- branding
Keywords
- client experience
- marketing strategy
- retention
- word of mouth
- branding
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