TINY CAMERAS!?! We found out what those customer satisfaction buttons actually do
From NO SUCH THING by iHeartPodcasts and Kaleidoscope
April 1, 2026 · 36 min · Episode 57
About this episode
The episode explores the function of customer satisfaction buttons in airport bathrooms and features an interview with Scott Erickson from HappyOrNot.
This week we’re answering a question from a listener named Emma: What do those smiley-face customer-satisfaction buttons you see in airport bathrooms actually do? We track down the Finland-based company behind them, HappyOrNot, and uncover a hidden world of analytics, cameras, and AI. Our guest this week is Scott Erickson, HappyOrNot’s VP of US Sales and Global Channels. For links to research and more, check out our newsletter . Like this episode? Check out Is your phone listening to you ... and should you care? DEV-ITORS NOTE: After the interview, HappyOrNot clarified that cameras are standard on their touchscreen devices, but the button devices don’t have them. ICYMI: Manny wrote a book and you can check it out here! It's called Colored People Time: A Case for (Casual) Rebellion, and it's a collection of essays about the ways that time wraps itself around our most personal moments. Have a question you want us to answer? Email us at mannynoahdevan@gmail.com or leave a voicemail at (860) 325-0286 See omnystudio.com/listener for privacy information.
People in this episode
Guest: Scott Erickson
Topics covered
- customer satisfaction
- analytics
- AI
- technology
- airport facilities
Keywords
- customer satisfaction buttons
- HappyOrNot
- analytics
- AI
- airport bathrooms
Mentioned in this episode
Organizations: HappyOrNot
Books & works: Colored People Time: A Case for (Casual) Rebellion
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