EP 85: How High-Performing MRO Teams Are Built with Brandon Allen

About this episode

The episode discusses the preparation and strategies behind building high-performing MRO teams with insights from Brandon Allen.

What looks like speed is usually preparation. In the MRO world, the outcomes customers rely on (turn time, quality, communication, reliability) are built long before the part arrives. They come from training, standards, repeatable execution, and the behind-the-scenes discipline most people never see. Host Patrick Kraus (COO & Managing Director, Jet Midwest) sits down with Brandon Allen, Director of MRO Services and Accountable Manager, for a Meet the Experts conversation on what it takes to build a shop that can deliver under unpredictable constraints, especially when parts are hard to source, and timelines keep tightening. Brandon shares how teams are developed, how new repair capability gets built, and why doing it right is the only way speed becomes sustainable. In this conversation, we cover: + Brandon’s role in MRO services + How high-performing teams are built: hiring, training, and shop culture + The behind-the-scenes work people don’t see (inspection, documentation, coordination, shipping) + How new repair and inspection capability gets built (and scaled) + Parts availability pressure and how repair and internal inventory keep the work moving + Continuous improvement in…

People in this episode

Host: Patrick Kraus

Guest: Brandon Allen

Topics covered

• MRO teams
• high performance
• training
• repair capability
• continuous improvement
• parts availability

Keywords

• MRO
• turn time
• quality
• communication
• reliability
• shop culture
• inspection
• documentation
• continuous improvement

Sponsors

Jet Midwest

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