Tech Exec // Andrew Cresp: CIO At NGM Group

About this episode

James MacDonald interviews Andrew Cresp about his journey in financial services technology and his insights on business and technology strategy.

On the first episode of NTP’s Tech Exec podcast series, James MacDonald sits down with Andrew Cresp to talk about his journey through financial services technology leadership, from early days in the insurance industry, moving through major roles in banking, before landing as CIO at NGM Group. Having grown up in country South Australia, Andrew reveals his passion for making regional businesses world-class. The conversation explores Andrew’s philosophy that technology strategy cannot exist independently, only business strategy enabled by technology, and the current implementations he’s seeing of AI in contact centres where systems provide real-time prompts to agents while automatically summarising calls. You don’t want to miss hearing Andrew’s approach to tackling the hardest projects others avoid, building resilience through marathon-like persistence, and finding mentors across all organisational levels. Tune in to gain practical advice on building a career in tech and hear about the importance of aligned teams for business success.

People in this episode

Host: James MacDonald

Guest: Andrew Cresp

Topics covered

• technology leadership
• career in tech
• AI implementation
• business strategy
• regional business development
• mentorship
• resilience in projects

Keywords

• technology leadership
• AI in contact centres
• business strategy
• career advice
• mentorship
• resilience
• regional business

Mentioned in this episode

Organizations: NGM Group, financial services, insurance industry, banking, AI

Places: South Australia, contact centres

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