About this episode

Rosa discusses the impact of burnout in healthcare with Ashley Chancellor and Matthew Harless, focusing on the importance of hope as a tool for recovery.

What happens when burnout breaks you open, and you decide to build something from the wreckage? In this episode, Rosa sits down with Ashley Chancellor and Matthew Harless, co-founders of The Business of Hope, to explore why burnout in healthcare goes far deeper than exhaustion, and what hope, as a functional tool, can actually do for clinicians on the front lines. Ashley Chancellor, RN spent 14 years as a nurse, much of it traveling the country as an ICU nurse. A fractured spine and severe PTSD during COVID took her off the floor indefinitely. What came next was a memoir, a coaching practice, and a mission: reminding the helpers of the world that they are worthy of the same compassion they give. Matthew Harless, RN brings over twenty years of clinical experience across psychiatric care, emergency medicine, rehabilitation, and hospital leadership. He's the creator of the Harless Method and the Hope Assessment, tools designed to help burned-out clinicians measure where their hope actually stands and start moving toward recovery instead of self-blame. Together, they're making the case that hope isn't a soft skill or a poster slogan. It's infrastructure. And it can be measured…

Topics covered

• burnout
• hope
• healthcare
• mental health
• nursing
• coaching

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