Would You Pay More Than the Person Next to You? | Fast Five Shorts

About this episode

This episode discusses New York's proposed legislation on AI-powered personalized pricing and its implications for retailers and consumer trust.

This Omni Talk Retail Fast Five segment explores New York's proposed legislation aimed at limiting AI-powered personalized pricing. Chris Walton and Chap Achen discuss the fine line between personalization and surveillance pricing, why retailers should tread carefully, and how AI can still enhance the customer experience without eroding trust. The conversation also highlights the growing regulatory questions surrounding AI in commerce and whether retailers can balance innovation with consumer confidence. ⏩ Tune in for the full episode here: https://youtu.be/BYxUBG-sSTQ #AI #DynamicPricing #Personalization #RetailTechnology #RetailNews #ArtificialIntelligence #CustomerExperience #RetailStrategy #Commerce #OmniTalk

People in this episode

Host: Chris Walton

Guest: Chap Achen

Topics covered

• AI-powered pricing
• personalization
• retail technology
• consumer trust
• regulatory questions
• customer experience

Keywords

• AI
• Dynamic Pricing
• Personalization
• Retail Technology
• Customer Experience
• Regulation
• Innovation

Mentioned in this episode

Organizations: New York, AI, RetailTechnology, ArtificialIntelligence, Commerce

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