The Connection Crisis at Work
From People and Strategy by SHRM
March 20, 2026 · 29 min · Season 2 · Episode 18
About this episode
This episode discusses the importance of workplace connection and its impact on employee performance and wellbeing with Tracy Brower.
In this episode of People + Strategy, we speak about the ROI of workplace connection with Tracy Brower, vice president of workplace insights at Steelcase and author of Critical Connections. Brower shares research on the rising loneliness level and its impact on employee performance, retention, and wellbeing. She explores the role that HR leaders can play in intentionally designing systems that foster meaningful relationships — from manager development and mentoring to hybrid collaboration strategies. Brower also examines the risks of overreliance on technology, including AI, and makes the case that building authentic human connection is essential for both people and organizational success. Subscribe to People + Strategy podcast to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/nq47pr --- Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r
People in this episode
Host: SHRM
Guest: Tracy Brower
Topics covered
- workplace connection
- employee performance
- HR leadership
- loneliness
- technology impact
- organizational success
Keywords
- workplace connection
- employee retention
- HR strategies
- loneliness
- human connection
- technology risks
Mentioned in this episode
Organizations: Steelcase, SHRM
Books & works: Critical Connections
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