
Dominic Hodgson discusses how pet resorts can uncover hidden revenue by learning from Disney's business strategies.
Are you, like most, treating your onboarding process as a formality rather than a serious sales opportunity? When was the last time you stepped outside your facility — not to escape the chaos— but to study how other businesses engineer spending, loyalty, and experience? And if even billion-dollar theme parks leave money on the table… what might you be missing? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom shares insights fresh off the plane from Orlando, where he attended a mastermind, held an event, visited both Disney and Universal, and spent a small fortune as a result (purely for research purposes, obviously). It’s a lesson in finding the hidden money in your business (something Disney are absolute masters at doing), engineering unforgettable and gossip-worthy experiences for your clients, and why growth-minded owners must deliberately expose themselves to better ideas. Dom breaks down the key difference he noticed between Disney and Universal when it comes to monetising their attractions and how that directly mirrors what most pet care facilities are (and aren’t) doing with meet-and-greets, inductions, add-ons, and upsells. Alongside that, you’ll hear…
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