About this episode

Melissa Christensen shares her 25-year journey in the rental industry, discussing her career, relationships, and personal insights.

Melissa Christensen, a Support Solutions Engineer at Point of Rental, shares her journey from literal dancing to the metaphorical dance of the rental industry. She recounts a 25-year rental-industry career, including joining LiftWorks as the second employee, working long hours to help grow it into a 75-person business, and using early manual and fax-based processes before software modernization. Melissa explains her move to Point of Rental, her role helping premier customers, her belief in relationships, extensive volunteering including a COVID “sprinkle” pay-it-forward group, and shares favorite Chicago spots and personal reflections.

People in this episode

Guest: Melissa Christensen

Topics covered

• rental industry
• career journey
• software modernization
• customer relationships
• volunteering
• personal reflections

Keywords

• rental industry
• career
• software
• volunteering
• Chicago
• customer support
• Point of Rental

Mentioned in this episode

Organizations: Point of Rental, LiftWorks

Places: Chicago

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