About this episode

Petar Kralev discusses the importance of honest feedback in organizations and how to effectively gather it.

Show Notes Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease. Mirror 360 founder Petar Kralev joins Polaris to explain why honest feedback is the most expensive thing companies fail to capture — and how a 20-second, anonymous weekly reflection finally surfaces the truth leaders need. Takeaways Bigger companies often get worse at honest feedback, not better. Formal reviews, large HR teams, and L&D budgets are built mostly to document and reduce legal risk — not to capture how people actually experience work. Three things have to come together to unlock the truth: safety, ease, and a return on investment. Anonymity must be beyond doubt, input has to take seconds, and people need to see that speaking up actually matters. One simple opening question carries most of the signal: "How is John working lately?" Mirror 360 then asks five standardized reflections — communicates well, solves problems, fits on the team, follows high standards, and takes initiative. Anonymity is engineered, not promised. Invitations go out on a randomized weekly cycle and…

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