Smarter Call Center Training: How AI Is Changing the Learning Experience

About this episode

This episode discusses the integration of AI tools with traditional instructional design models in call center training.

What happens when classic instructional design models meet cutting-edge AI tools? In this episode of Powered by Learning, Transcarent's Director of Learning and Development Sheldon Thomas talks about applying the ADDIE model to a modern healthcare call center environment, from multi-stage onboarding to AI-enabled simulations. Learn how his team balances speed, personalization, and strong design to deliver training that actually changes performance. Show Notes: Transcarent's Direc...

People in this episode

Guest: Sheldon Thomas

Topics covered

• AI in training
• instructional design
• healthcare call center
• ADDIE model
• employee onboarding
• performance improvement

Keywords

• AI
• training
• ADDIE model
• call center
• healthcare
• onboarding
• performance

Mentioned in this episode

Organizations: Transcarent

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