About this episode

This episode discusses the integration of AI tools with traditional instructional design models in call center training.

What happens when classic instructional design models meet cutting-edge AI tools? In this episode of Powered by Learning, Transcarent's Director of Learning and Development Sheldon Thomas talks about applying the ADDIE model to a modern healthcare call center environment, from multi-stage onboarding to AI-enabled simulations. Learn how his team balances speed, personalization, and strong design to deliver training that actually changes performance. Show Notes: Transcarent's Direc...

People in this episode

Guest: Sheldon Thomas

Topics covered

• AI in training
• instructional design
• healthcare call center
• ADDIE model
• employee onboarding
• performance improvement

Keywords

• AI
• training
• ADDIE model
• call center
• healthcare
• onboarding
• performance

Mentioned in this episode

Organizations: Transcarent

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