How Banks Are Redefining Speed, Risk, and Customer Experience

How Banks Are Redefining Speed, Risk, and Customer Experience

July 21, 2026 · 24 min

About this episode

Chris Stanley discusses the future of banking and the role of AI and data modernization in enhancing customer experience and risk management.

In this sponsored episode of the ProSight Banking Strategies Podcast, Moody’s banking industry practice lead Chris Stanley discusses why the future of banking depends on delivering faster, more accurate financing and risk decisions without sacrificing safety. He explores how AI, data modernization, and integrated risk signals are helping banks break down silos, improve customer experiences, and compete more effectively with FinTechs. The conversation highlights the importance of rethinking banking processes around customer needs, fostering cultural change, and using AI as a catalyst for transformation rather than simply automating existing workflows.

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