About this episode

Lindsay Soergel discusses how financial institutions can view AI as a digital teammate to enhance workflows and customer experiences.

In this episode of the ProSight Banking Strategies podcast, Lindsay Soergel explores how financial institutions can move beyond viewing AI as a tool and instead embrace it as a true “digital teammate,” reshaping workflows, leadership, and organizational culture. The conversation highlights why the real value of AI lies in amplifying human capability—unlocking faster performance, better customer experiences, and a new competitive edge for banks willing to adapt.

People in this episode

Host: Lindsay Soergel

Topics covered

• AI in banking
• digital transformation
• organizational culture
• customer experience
• workflow enhancement

Keywords

• AI
• banking
• digital teammate
• financial institutions
• organizational culture
• customer experience
• workflow

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