Episode 179 - The Current State & Future of BPO & AI In Kenya & Africa with Teleperformance's Sven De Cauter

About this episode

Moses Kemibaro interviews Sven De Cauter about the growth of Teleperformance in Kenya and the impact of AI on BPO.

In this recent episode of the Pure Digital Passion Podcast, I sat down with Sven De Cauter, CEO of Teleperformance (TP) Kenya and Nigeria, for a revealing conversation about the growth of one of Kenya’s most remarkable digital business services operations. From 60 employees in 2020 to over 2,500 today, TP Kenya has become a significant case study in what is possible when global scale meets local talent, operational discipline, and long-term ambition.Sven shares his journey from Belgium to the UK, Tanzania, Barcelona, and eventually Nairobi, where he came in to help build a business that now serves clients across 170 markets and 21 languages. We discuss why Kenya was chosen, what he learned from TP’s Barcelona multilingual hub, why Mombasa became part of the company’s footprint, and how AI is reshaping the future of customer service and BPO.This conversation goes beyond headcount and office locations. We also talk about impact sourcing, youth employment, infrastructure, GDPR adequacy, the EU-Kenya Digital Dialogue, and what Kenya must do if it wants to become a serious global destination for digital business services. Sven is candid about both the opportunities and the gaps, and…

People in this episode

Host: Moses Kemibaro

Guest: Sven De Cauter

Topics covered

• BPO
• AI
• digital business services
• youth employment
• impact sourcing
• infrastructure

Keywords

• Teleperformance
• BPO
• AI
• Kenya
• digital services
• youth employment
• infrastructure
• GDPR
• EU-Kenya Digital Dialogue

Mentioned in this episode

Organizations: Teleperformance

Places: Kenya, Nigeria, Belgium, UK, Tanzania, Barcelona, Mombasa, EU

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