People Over Process: Fixing a Broken Health System with Gil Bashe

About this episode

Brigitte Cutshall speaks with Gil Basche about the importance of prioritizing people over processes in the healthcare system.

A system designed to heal shouldn’t wait for people to get sick. In this episode of Real Things Living, Brigitte Cutshall speaks with Gil Bashe, Chair of Global Health & Purpose at FINN Partners and author of Healing the Sick Care System: Why People Matter. With decades of experience across healthcare, business, and caregiving, Gil shares a powerful perspective on why today’s healthcare system often prioritizes processes over people. Through personal stories and real-world examples, Brigitte and Gil dive into the importance of communication, curiosity, and human connection in creating better health outcomes. Key Takeaways (1) Prevention is undervalued. The system often delays care until conditions worsen—costing more in the long run. (2) Connection drives better care. The strongest outcomes come from providers who listen, communicate, and build trust. (3) You are your own advocate. Asking questions, staying curious, and choosing the right providers can transform your health journey. Resources & Links: "Healing the Sick Care System: Why People Matter" by Gil Bashe https://www.finnpartners.com/bio/gil-bashe/ https://www.linkedin.com/in/gilbashe/ Share this with someone who…

People in this episode

Host: Brigitte Cutshall

Guest: Gil Basche

Topics covered

• healthcare system
• prevention
• human connection
• communication
• patient advocacy

Keywords

• healthcare
• prevention
• communication
• trust
• patient advocacy

Mentioned in this episode

Organizations: FINN Partners

Books & works: Healing the Sick Care System: Why People Matter

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