Ep 791: Making Agentic AI Work For HR & Talent
About this episode
The episode discusses the implementation of Agentic AI in HR and the challenges organizations face in creating a connected AI architecture.
The real value of AI agents in HR comes from connecting them to work across the employee lifecycle, not from deploying them on individual tasks. That's where most large organisations are getting stuck. Working in a fully agentic way means dealing with different systems and different data sources that often have no shared foundation. The result is fragmented experiences for employees and managers, with the end-to-end potential remaining out of reach. Getting there requires some serious work in data governance, process design, and integration, the kind of foundational work that rarely gets mentioned at industry conferences. So what needs to be in place before AI agents can work at enterprise scale? My guest this week is Melissa Shelley Höjwall, Global HR Technology Lead at H&M Group. In our conversation, which we recorded live at HR Tech Europe, she explains what it takes to build a connected AI architecture across HR and why many companies are undermining their own progress. In the interview, we discuss: The approach to Agentic AI in HR at H&M From niche agents to connected architecture Process automation design and date integration The role of data governance Adoption in…
People in this episode
Host: Matt Alder
Guest: Melissa Shelley Höjwall
Topics covered
- Agentic AI
- HR technology
- data governance
- process design
- employee lifecycle
- integration
- talent acquisition
Mentioned in this episode
Organizations: H&M Group, HR Tech Europe
More episodes of Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring?
- Ep 793: Conversations from HR Tech Europe (Part Two): Anna Carlsson and Nazim Ünlü
- Ep 790: Rethinking Work In The Age Of AI
- Ep 789: Leading TA Through AI Acceleration
- Ep 788: Technology, Trust, and Human Connection
- Ep 787: How Belonging Transforms Talent Acquisition
- Ep 785: What Is AI Fluency?
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