About this episode

The episode discusses the evolution of quality assurance at RESNET with insights from Laurel Elam and Scott Doyle.

EP144 From Checklists to Real-Time Data: The QA Evolution at RESNET🄬 With Scott Doyle and Laurel Elam (September 2025) "If you're a professional and the rules of your profession change, you can't afford not to keep up." — Scott Doyle In this episode of the RESTalk podcast, host Bill Spohn sits down with two long-time leaders at RESNET🄬: Laurel Elam, Senior Director of Business and Standards Development, and Scott Doyle, Managing Director of Quality Assurance. Together, they unpack the evolution of quality assurance within RESNET🄬, culminating in the upcoming implementation of Addendum 75 to Chapter 9 of the RESNET🄬Standards. Laurel provides historical context, reflecting on the organization's steady improvements over the last decade and the dream of real-time QA tracking. Scott details how the QA team has expanded, the launch of the RESNET QA🄬 app, and how mandatory adoption beginning January 1, 2026, will transform consistency, feedback, and training across the provider network. Both emphasize how real-time, searchable data not only ensures compliance but also strengthens the feedback loop for raters and providers. The conversation closes with an invitation to the…

People in this episode

Host: Bill Spohn

Guests: Laurel Elam, Scott Doyle

Topics covered

• quality assurance
• real-time data
• RESNET standards
• professional development
• feedback mechanisms
• technology in QA

Keywords

• quality assurance
• RESNET
• real-time tracking
• Addendum 75
• feedback loop
• QA app
• professional standards

Mentioned in this episode

Organizations: RESNET, RESNET Standards

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• EP148 A New Chapter for RESNET: A Conversation with Executive Director Shelby Gatlin (January 2026) · January 12, 2026 · 18 min
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