EP144 From Checklists to Real-Time Data: The QA Evolution at RESNET🄬 With Laurel Elam and Scott Doyle (September 2025)

About this episode

The episode discusses the evolution of quality assurance at RESNET with insights from Laurel Elam and Scott Doyle.

EP144 From Checklists to Real-Time Data: The QA Evolution at RESNET🄬 With Scott Doyle and Laurel Elam (September 2025) "If you're a professional and the rules of your profession change, you can't afford not to keep up." — Scott Doyle In this episode of the RESTalk podcast, host Bill Spohn sits down with two long-time leaders at RESNET🄬: Laurel Elam, Senior Director of Business and Standards Development, and Scott Doyle, Managing Director of Quality Assurance. Together, they unpack the evolution of quality assurance within RESNET🄬, culminating in the upcoming implementation of Addendum 75 to Chapter 9 of the RESNET🄬Standards. Laurel provides historical context, reflecting on the organization's steady improvements over the last decade and the dream of real-time QA tracking. Scott details how the QA team has expanded, the launch of the RESNET QA🄬 app, and how mandatory adoption beginning January 1, 2026, will transform consistency, feedback, and training across the provider network. Both emphasize how real-time, searchable data not only ensures compliance but also strengthens the feedback loop for raters and providers. The conversation closes with an invitation to the…

People in this episode

Host: Bill Spohn

Guests: Laurel Elam, Scott Doyle

Topics covered

• quality assurance
• real-time data
• RESNET standards
• professional development
• feedback mechanisms
• technology in QA

Keywords

• quality assurance
• RESNET
• real-time tracking
• Addendum 75
• feedback loop
• QA app
• professional standards

Mentioned in this episode

Organizations: RESNET, RESNET Standards

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