404. How Taco Bell uses digital innovation to highlight human connection
From Retail Gets Real by National Retail Federation
February 3, 2026 · 27 min · Episode 404
About this episode
Dane Mathews from Taco Bell discusses the intersection of digital innovation and human connection in retail.
Known for its bold brand, devoted fans and culture of innovation, Taco Bell continues to push the boundaries of what modern retail can be, blending human connection with digital transformation to create memorable experiences for both consumers and team members. Dane Mathews, global chief digital and technology officer at Taco Bell joins guest host David French of NRF for this wide-ranging conversation on innovation, leadership, and the evolving role of technology in retail, recorded live at NRF 2026: Retail’s Big Show in New York City. (00:00:00) From fandom to digital transformation (00:05:05) Turning loyalty into human connection (00:08:57) When AI changes the customer mindset (00:10:39) Scaling meaningful moments in 2026 (00:13:55) Managing risk at the edge of innovation (00:16:53) Rethinking the human and technology equation (00:20:04) Leading with connection, curiosity and momentum (00:22:47) Why volatility is retail’s greatest opportunity The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Become an NRF member and join the world’s largest…
People in this episode
Host: David French
Guest: Dane Mathews
Topics covered
- digital innovation
- human connection
- retail technology
- customer experience
- leadership
- loyalty programs
Keywords
- Taco Bell
- digital transformation
- customer loyalty
- AI in retail
- innovation
- retail leadership
Mentioned in this episode
Organizations: Taco Bell, National Retail Federation
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