About this episode

The episode discusses the challenges in retail efficiency and the insights from the ReThink Productivity Retail Report 2026.

Send us Fan Mail We gave Notebook LM our first ReThink Productivity Retail Report NotebookLM digs into why shops can look perfectly staffed and still fail you at the checkout or on the shop floor, then trace the problem back to how retail measures efficiency. We use the ReThink Productivity Retail Report 2026 to show how a push for 100% utilisation creates a capacity cap that burns out colleagues and leaks sales • The £6.25bn annual opportunity hidden inside “wasted” labour time • How t...

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