Nikola Mrkšić, Co-Founder & CEO at PolyAI on Building One of the World’s Leading Voice AI Companies
About this episode
Nikola Mrkšić discusses the advancements and challenges in voice AI and customer service automation.
Nikola Mrkšić is the Co-Founder and CEO of PolyAI, one of the world’s leading voice AI companies, helping enterprises automate customer service through conversational AI at massive scale. Before PolyAI, Nikola was a machine learning researcher and part of the team behind Siri. In this episode, he joins James to unpack what the world is only now starting to understand about voice AI, why most automation still misses the point, and how PolyAI has built a full stack enterprise product that goes ...
People in this episode
Host: James
Guest: Nikola Mrkšić
Topics covered
- voice AI
- customer service automation
- conversational AI
- machine learning
- entrepreneurship
Keywords
- voice AI
- PolyAI
- customer service
- automation
- machine learning
- Siri
Mentioned in this episode
Organizations: PolyAI
Products: Siri
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