Reputation, Regulations and Reality: What the Public Really Thinks
From RO-AR.com : Numbers, Nuances & Observations by ROStrategy
January 25, 2026 · 35 min
About this episode
The episode discusses public perception of the UK collections industry with insights from James Crouch of Opinium.
In this discussion with James Crouch from Opinium we chat about insights into public perception of the UK collections industry, researched for the Credit Services Association. Key topics include the challenges of maintaining a positive reputation, the role of clear communication, and the impact of the cost-of-living crisis. The conversation highlights the value of ongoing public perception research and the opportunities for the collections industry to improve its public image thro...
People in this episode
Guest: James Crouch
Topics covered
- public perception
- collections industry
- reputation management
- communication
- cost-of-living crisis
- public image
Keywords
- reputation
- regulations
- public perception
- collections industry
- communication
- cost-of-living crisis
Mentioned in this episode
Organizations: Opinium, Credit Services Association
Places: UK
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