About this episode

The episode discusses the evolution of AI in compliance and quality assurance within financial services, featuring insights from Shuweib Abdulrehman of Regulaitor.

Shuweib Abdulrehman from Regulaitor discusses the evolution of AI in quality assurance, compliance monitoring and customer journey oversight in financial services. Firms are adopting AI at different speeds and where traditional manual sample checking continues it is constraining oversight. The discussion explores how AI can move QA beyond transcription and basic sentiment analysis towards policy-aware, product-aware and regulation-aware assessment. AI can help firms review more calls, i...

People in this episode

Guest: Shuweib Abdulrehman

Topics covered

• AI in compliance
• quality assurance
• financial services
• customer journey oversight
• regulation-aware assessment

Keywords

• AI
• compliance
• quality assurance
• financial services
• customer journey
• oversight
• sentiment analysis

Mentioned in this episode

Organizations: Regulaitor

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