S7 E1: Building a Better Utility Customer Experience

About this episode

In this milestone 100th episode, the hosts discuss updates to Tyler's utility billing and customer tools with guest Chris Cambra.

Utility bills can be confusing (and frustrating), and we know many customers have questions about what they’re seeing and why changes are happening. In this milestone 100th episode of Roses & Weeds, hosts Payton Weidman and Adriana Rodriguez, along with guest Chris Cambra from the Water Business Office, walk through upcoming updates to Tyler’s utility billing and customer tools, including a redesigned utility bill and a new payment provider. The conversation focuses on clarity and transpa...

People in this episode

Hosts: Payton Weidman, Adriana Rodriguez

Guest: Chris Cambra

Topics covered

• utility billing
• customer experience
• transparency
• payment provider
• utility updates

Keywords

• utility bills
• customer tools
• redesigned bill
• payment provider
• clarity

Mentioned in this episode

Organizations: Water Business Office

Places: Tyler

More episodes of Roses & Weeds

• S7 E3: The Landscape of Tyler · March 6, 2026 · 39 min
• S7 E2: From Forecast to Frontlines · January 23, 2026 · 35 min
• S6 E10: Downtown's Next Chapter · November 7, 2025 · 38 min
• S6 E9: Lights, Camera, Tyler: Inside the 2025 Tyler Film Festival · August 25, 2025 · 1h 8m
• S6 E8: Stuffed backpacks and big smiles at #SchoolisCool 2025! · July 25, 2025 · 31 min
• S6 E7: Meet the New District 3 Councilmember Shonda Marsh · July 21, 2025 · 37 min