About this episode

In this episode, Jim Roddy discusses empathetic leadership with Sandee Finley, focusing on authenticity and the importance of challenging leadership environments.

In Episode 147 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks leadership with Sandee Finley, Chief Payments officer at Paysafe Associates and the 2025 RSPA W2W Community Leader of the Year. Among the topics discussed are the value of leading with empathy, encouragement, and authenticity, why people connect with honesty and not perfection, and the importance of creating an environment where the leader is challenged. “The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org. The RSPA is North America’s largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, and grocery verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other…

People in this episode

Host: Jim Roddy

Guest: Sandee Finley

Topics covered

• leadership
• empathy
• authenticity
• management

Keywords

• W2W Leader of the Year
• Paysafe Associates
• retail technology
• RSPA

Mentioned in this episode

Products: Paysafe

Books & works: Empathetic Leadership, The Trusted Advisor

Places: North America’s

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