About this episode

Manish Shah discusses how AI is fundamentally changing the insurance industry from within, challenging traditional approaches and emphasizing the need for innovation.

AI isn’t transforming insurance from the outside. It’s quietly rewriting it from the core—and exposing who’s ready, and who’s not. Insurance leaders talk about innovation, but many are still constrained by legacy systems that dictate how decisions are made, how fast change happens, and how much risk leaders are willing to take. In a world where customer expectations evolve in real time, that hesitation has become a liability. In this episode of Scouting for Growth, Sabine VanderLinden is joined by Manish Shah, President and Chief Product Officer at Majesco, to unpack what happens when intelligence is embedded directly into the core of insurance operations. Manish challenges a dangerous assumption: that being “cautious” with AI is safer than moving forward decisively. In reality, the greatest risk facing insurers today isn’t automation—it’s irrelevance. As AI evolves from copilots to agentic systems capable of autonomous action, insurers must decide where technology ends and human accountability begins. This conversation tackles the hard questions leaders are wrestling with—but rarely say out loud. Which decisions should never be fully delegated to machines? How do insurers earn…

People in this episode

Host: Sabine VanderLinden

Guest: Manish Shah

Topics covered

• AI in insurance
• legacy systems
• innovation
• customer expectations
• risk management
• trust in operations

Keywords

• AI
• insurance
• innovation
• legacy systems
• risk
• customer expectations
• trust

Mentioned in this episode

Organizations: Majesco

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