About this episode

The episode discusses the shift from app-based insurance to wallet-native experiences, highlighting innovations in customer engagement and claims processing.

Insurance is not failing because it lacks technology. It fails when customers cannot access help at the exact moment they need it. In this episode of Scouting for Growth, Sabine VanderLinden speaks with Marc Lampe, Co-founder and CEO of Miss Moneypenny Technologies, and Ernesto Suarez, Founder and CEO of Gigasure, about why wallet-native insurance could become one of the industry’s most practical customer experience innovations. Marc’s company powers Wallet Studio, a digital wallet platform trusted by brands including Zurich, ERGO, and SIXT. Ernesto is building Gigasure, a digital-first travel MGA designed for customers who expect instant, mobile-first service with minimal friction. Together they created the GigaCard—a digital insurance wallet card that gives customers immediate access to policy details, claims, emergency contacts, travel notifications, and future personalised services. The early results are compelling. Within four months, nearly 60% of customers had added the GigaCard to their mobile wallet, with more than 50,000 cards issued. Ernesto also shares Censuswide research showing that 88% of customers struggle to find their insurance documents when they need to make a…

People in this episode

Host: Sabine VanderLinden

Guests: Ernesto Suarez, Marc Lampe

Topics covered

• wallet-native insurance
• customer experience
• AI-enabled customer journeys
• digital wallet cards
• insurance innovation
• embedded insurance

Keywords

• insurance
• wallet-native
• customer engagement
• claims processing
• AI
• digital wallet
• MGA
• embedded insurance

Mentioned in this episode

Organizations: Gigasure, Miss Moneypenny Technologies

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