About this episode
Dave Winer discusses the implications of his Twitter account being hijacked and proposes that AI's first killer app should be in customer service.
As with previous podcasts I asked Claude.ai to write the show notes based on a machine-generated transcript . It makes mistakes, so you have to listen to the podcast if you want to know what I really think. But it's pretty good, and will help search engines find this. Dave Winer's Twitter account was hijacked, and the experience crystallized something he's been thinking about: AI's first killer app in tech should be customer service. The incident unfolded quickly and confusingly. Dave received an email from Twitter claiming copyright infringement on content he himself had created, threatening to take down his account within 24 hours unless he could explain why — something that seemed to require a lawyer. While he was on his Peloton, his phone rang three times in 30 minutes with no voicemail, no caller ID, just a mysterious urgency that made him fear someone had died. Then he was locked out of the account entirely. A friend on Bluesky mentioned the same copyright notice had hit them simultaneously, confirming this was some kind of mass attack. Dave still has no idea what happened or how to fix it, and he has 63,000 followers on an account he's maintained since 2006. The deeper…
People in this episode
Host: Dave Winer
Topics covered
- AI
- customer service
- social media
- account security
- technology
Keywords
- AI
- customer service
- Twitter hack
- social media security
- technology
Mentioned in this episode
Organizations: Twitter, Claude.ai, Bluesky
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