How to Proactively Manage Change in Security Technology Implementations

About this episode

The episode discusses proactive change management in security technology implementations and insights from the 2025 Chief Security Officer Survey.

Your mindset makes a huge difference in proactively managing change at work, rather than just reacting to it, says Mohammed Shehzad in the October 2025 episode of SM Highlights. When security technology and processes get involved, resistance and confusion can impact the overall progression and success of the change. Also in this episode, Rachel Briggs from The Clarity Factory outlines some of the essential findings from the 2025 Chief Security Officer Survey. Then, Erin McNally from Growing Resiliency for Aquarium and Zoo Employees (GRAZE) explains how traumatic critical incidents at zoos can offer lessons around crisis recovery, employee support, and grief. Additional Resources Contemplating a security technology or process change? Read more from Mohammed Shehzad about managing that process here: https://www.asisonline.org/security-management-magazine/articles/2025/09/change-management/resistance-into-readiness/ Explore that 2023 study about change management and the reasons people resist change here: https://www.oak.com/media/c5llwb4v/oak-change-report-digital.pdf More resources and case studies on change management—including at the CIA—are available here from Security…

People in this episode

Guests: Mohammed Shehzad, Rachel Briggs, Erin McNally

Topics covered

• change management
• security technology
• crisis recovery
• employee support
• resistance to change

Keywords

• security technology
• change management
• employee support
• crisis recovery
• resistance to change
• Chief Security Officer Survey
• traumatic incidents

Mentioned in this episode

Organizations: The Clarity Factory, Growing Resiliency for Aquarium and Zoo Employees, CIA

Books & works: 2023 study about change management

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