ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes
About this episode
The episode explores the evolution of process intelligence from traditional methods to modern software solutions.
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more interesting than you’d expect. Tomas Galle (Six Sigma Black Belt) and Roz Parpia (Green Belt) join host Bobby Brill to trace process intelligence from factory floors and sticky-note whiteboards to process maps generated in under ten minutes from data you already own. They cover the real cost of the old way, non-conformance, the ServiceNow Playbooks feature, Task Mining, and the question every AI agent deployment should be asking but usually isn’t: did the process actually get better? CHAPTERS 0:00 Introduction — Tomas Galle & Roz Parpia 2:02 Is process mining just Six Sigma? 4:13 The belt system explained — Black Belt, Green Belt, and the punchline 4:58 Manufacturing observation: what process improvement looked like before 7:51 The real cost of the old way — six figures, six months, one process 8:46 Customer reaction: ten years of work, solved in ten minutes 9:03 Where ServiceNow sits in the Process Intelligence market…
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