AI Appetite Is Easy, Digestion Is Hard with Diana Wu David

About this episode

Diana Wu David discusses the challenges of AI adoption and its impact on humans in organizations.

Everybody wants AI. AI adoption conversations are dominated by tools, models, and metrics. Far fewer organizations have figured out what to do with it once it's inside the building. The harder question, one that most leaders are avoiding, is what happens to the humans? Diana Wu David, Director of Futures at ServiceNow joins Juan and Tim to unpack what leaders should and should not be doing.  See omnystudio.com/listener for privacy information.

People in this episode

Hosts: Juan, Tim

Guest: Diana Wu David

Topics covered

• AI adoption
• leadership
• human impact
• organizational change
• technology integration

Keywords

• AI
• adoption
• leadership
• humans
• ServiceNow
• technology
• metrics

Mentioned in this episode

Organizations: ServiceNow

More episodes of ServiceNow Podcasts

• 6th YEAR SEASON FINALE: Juan and Tim Rant · May 29, 2026 · 35 min
• Being AI Native at ServiceNow · May 27, 2026 · 24 min
• Pragmatic Use-Case-Driven Data Governance with Jason Doerr · May 20, 2026 · 43 min
• TAKEAWAY - Pragmatic Use-Case-Driven Data Governance with Jason Doerr · May 20, 2026 · 6 min
• Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner · May 15, 2026 · 49 min
• TAKEAWAY - Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner · May 15, 2026 · 5 min