Being AI Native at ServiceNow

About this episode

The episode explores what it means to be AI native through conversations with ServiceNow experts.

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ DI LE — AI Ethicist & Human-Centered AI Strategist, ServiceNow The clearest definitions you'll find anywhere of responsible AI, ethical AI, and human-centered AI — and why all three are required if you're going to do this right. Plus: why AI native means AI as the operating system, not a feature. DR. ALAINA BEAVER — Global Head of Accessibility Customer Engagement, ServiceNow ServiceNow built the world's first AI model accessibility checker with the Global Accessibility Awareness Day Foundation — and open-sourced it on GitHub for free. Because responsible AI native behavior means holding AI itself accountable. ANAND THARANATHAN — Research Leader, ServiceNow A framework from cognitive science every AI builder needs: use, disuse, misuse, and abuse. The four modes of AI interaction — and why proper use is the only one that…

People in this episode

Host: Bobby Brill

Guests: DI LE, DR. ALAINA BEAVER, ANAND THARANATHAN, TARA BOGAVELLI, KATRINA STANKIEWICZ, IAN THURLOW, ANDREW YAN

Topics covered

• AI native
• responsible AI
• ethical AI
• human-centered AI
• voice AI
• accessibility

Keywords

• AI native
• responsible AI
• ethical AI
• human-centered AI
• voice agents
• accessibility checker
• cognitive science
• AI interaction

Mentioned in this episode

Organizations: ServiceNow, Global Accessibility Awareness Day Foundation, GitHub

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