
Built to Trust: Designing Safe, Smart Systems
From SHIFT by Jennifer Strong
April 29, 2026 · 19 min · Season 3 · Episode 30
About this episode
This episode explores how to build intelligent systems that people trust and maintain that trust when issues arise.
How do you build intelligent systems that people trust? Then, how do you keep that trust when things go wrong? Because when things do, it’s not the tech that loses face but the brand people relied on. This episode was taped before a live audience on stage at the HumanX Conference in San Francisco. We Meet: Radha Basu, Founder & CEO of iMerit Shuman Ghosemajumder, Co-founder & CEO of Reken Andrea Thomaz, Co-founder & CEO of Diligent Robotics Credits: This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.
People in this episode
Host: Jennifer Strong
Guests: Radha Basu, Shuman Ghosemajumder, Andrea Thomaz
Topics covered
- trust in technology
- intelligent systems
- brand reliability
- live audience
- conference
Keywords
- trust
- intelligent systems
- technology
- brand
- HumanX Conference
- San Francisco
- Diligent Robotics
- iMerit
- Reken
Mentioned in this episode
Organizations: iMerit, Reken, Diligent Robotics, HumanX Conference
Places: San Francisco
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- How to Build AI for the Physical World · May 27, 2026 · 25 min
- AI's Survival of the Fittest · May 20, 2026 · 20 min
- Teaching Kids to Think About AI—Not Just Use It · May 13, 2026 · 16 min
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