Built to Trust: Designing Safe, Smart Systems

Built to Trust: Designing Safe, Smart Systems

From SHIFT by Jennifer Strong

April 29, 2026 · 19 min · Season 3 · Episode 30

About this episode

This episode explores how to build intelligent systems that people trust and maintain that trust when issues arise.

How do you build intelligent systems that people trust? Then, how do you keep that trust when things go wrong? Because when things do, it’s not the tech that loses face but the brand people relied on. This episode was taped before a live audience on stage at the HumanX Conference in San Francisco. We Meet: Radha Basu, Founder & CEO of iMerit Shuman Ghosemajumder, Co-founder & CEO of Reken Andrea Thomaz, Co-founder & CEO of Diligent Robotics Credits: This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.

People in this episode

Host: Jennifer Strong

Guests: Radha Basu, Shuman Ghosemajumder, Andrea Thomaz

Topics covered

  • trust in technology
  • intelligent systems
  • brand reliability
  • live audience
  • conference

Keywords

  • trust
  • intelligent systems
  • technology
  • brand
  • HumanX Conference
  • San Francisco
  • Diligent Robotics
  • iMerit
  • Reken

Mentioned in this episode

Organizations: iMerit, Reken, Diligent Robotics, HumanX Conference

Places: San Francisco

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