Ep. 119: AI in Action: From Change to Competitive Advantage

Ep. 119: AI in Action: From Change to Competitive Advantage

January 22, 2026 · 33 min

About this episode

Ally Ward discusses how innovation and responsible AI strategy are implemented in a complex business environment.

Ally Ward, M365 Product and Platform Services Manager at a leading global law firm, shares how innovation takes shape in one of the most complex business environments for this #shifthappens episode. Managing technology across regions, regulations, and cultures, Ally leads the firm’s strategy for responsible AI and collaboration at scale. She discusses how data-driven adoption, strong governance, and an inclusive approach to training help transform ambitious ideas into everyday impact — ...

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