Ep. 127: What AI Adoption Really Looks Like for Small Businesses

Ep. 127: What AI Adoption Really Looks Like for Small Businesses

May 28, 2026 · 33 min · Season 10 · Episode 127

About this episode

Monica French discusses the human side of AI adoption in small businesses and the challenges leaders face.

Most organizations treat AI adoption as a technology rollout. However, the ones gaining traction treat it as a leadership and culture challenge. In this episode of #shifthappens, Monica French, USA SMB Director at Microsoft, shares what she's hearing directly from small business leaders navigating AI — and why the human side of adoption is where most initiatives either accelerate or stall. Monica draws on frontline conversations with SMB founders, MSP partners, and her own career pivoti...

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