How to Turn Conversations Into Clients Using DMs | Behind the Brand with Manychat

About this episode

Michelle Thames discusses with Mady Lanni and Sarah Gavilla how to convert social media conversations into clients using DMs and automation.

In this episode of Social Media Decoded, Michelle Thames sits down with Mady Lanni and Sarah Gavilla from Manychat to discuss how brands and entrepreneurs can turn conversations into clients using social media, DMs, and automation. They break down what’s actually working right now in digital marketing, audience growth, and conversion strategy.

People in this episode

Host: Michelle Thames

Guests: Mady Lanni, Sarah Gavilla

Topics covered

• social media
• digital marketing
• audience growth
• conversion strategy
• automation
• entrepreneurship

Keywords

• DMs
• clients
• social media
• Manychat
• digital marketing
• automation
• entrepreneurs

Mentioned in this episode

Organizations: Manychat

More episodes of Social Media Decoded

• The Real Story Behind My Pivot in Business Right Now · June 5, 2026 · 10 min
• What Going Viral Actually Taught Me About Visibility · June 1, 2026 · 11 min
• What Makes Brands People Remember | Behind the Brand with Jayanta Jenkins · May 26, 2026 · 26 min
• How To Stay Visible Even When Life Gets Busy · May 25, 2026 · 9 min
• The Visibility System I’d Build If I Had 30 Days · May 19, 2026 · 7 min
• 100K Views in 7 Days… But That Wasn’t the Real Flex · May 18, 2026 · 6 min