Tip or skip? What drives our tipping behavior, with Michael Lynn, PhD
About this episode
Michael Lynn, PhD discusses the complexities of tipping behavior and its implications in modern service culture.
Tipping has long been a part of service culture in the U.S., but in the last few years, the number of places where we're asked to tip has multiplied. Social psychologist and tipping researcher Michael Lynn, PhD, discusses “tip creep” and how digital payment screens are reshaping expectations; why social norms drive our tipping behavior; how tipping norms vary from country to country; how biases affect who gets tipped more; and whether tipping is a fair way to compensate people. Learn more about your ad choices. Visit megaphone.fm/adchoices
People in this episode
Guest: Michael Lynn, PhD
Topics covered
- tipping behavior
- social norms
- service culture
- digital payments
- biases in tipping
- international tipping norms
Keywords
- tipping
- social psychology
- tip creep
- digital payment screens
- tipping norms
- biases
- compensation
Mentioned in this episode
Organizations: American Psychological Association
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