About this episode

The episode discusses the challenges of patient communication and the perception that patients may not always tell the truth, drawing parallels with HVAC customers.

Hey Doc, Were you taught that patients lie? I was. Somewhere during training, the idea got planted that our job is to uncover the truth because patients won’t always tell it. Then I became an attending and started experiencing it myself. You spend twenty minutes counseling a patient. You draw diagrams. You answer questions. You document everything. Then somehow… “Nobody explained that to me.” “The doctor never told me.” “I never saw the doctor.” If you’ve ever walked back to your office wonde...

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