Culture, Customs, and Resilience with Margie Shapiro
About this episode
Margie Shapiro discusses maintaining company culture during remote work and technological changes in the logistics industry.
Margie Shapiro has led Shapiro, the Baltimore-based customs brokerage and freight forwarder her family founded in 1915, through remote work, a major tech overhaul, and one of the most turbulent tariff environments in recent memory. In this episode, she joins Brian Glick to talk about what it actually takes to keep a company culture intact through all of it. Topics covered include: * How Shapiro stayed connected and kept its culture through the shift to fully remote work * Why Margie sees AI as a tool for elevating people, not replacing them * The unresolved compliance questions customs brokers are still working through around AI tools * What it took to finally replace a legacy platform -- and what she'd tell other leaders holding on too long * How the pace of tariff change is affecting the people doing day-to-day compliance work * What customers really need from their logistics partners right now Margie Shapiro is the CEO of Shapiro, a family-owned global logistics company specializing in international freight forwarding, customs brokerage, and compliance consulting. She has spent her career helping businesses navigate the complexities of international trade and has led the…
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