603 - Transforming Patient Experience with Agentic AI: Reducing Administrative Burden at HIMSS26

About this episode

This episode discusses how cloud technology and AI are transforming patient experience and reducing administrative burdens in healthcare.

In this episode of Talking HealthTech, Peter Birch speaks with Dr Rowland Illing, Chief Medical Officer for Amazon Web Services, about how cloud technology is reshaping healthcare and what that means for the people working within it. They explore the rapid rise of AI and software agents, and how these tools are beginning to change the daily experience for clinicians, patients, and health system operators. They unpack AWS’s dual role as both a global cloud provider and an increasingly active contributor to healthcare solutions, sharing practical examples from health systems and life sciences organisations around the world. The discussion also looks at how infrastructure decisions made today are enabling new models of care, from streamlining administrative workflows to improving how patients access and navigate services. The conversation offers a grounded look at where healthcare is heading, what is already changing behind the scenes, and how technology can support better, more human-centred care when applied with purpose. This episode was recorded during the HIMSS26 conference and captures the latest conversations and innovations at the intersection of healthcare and cloud…

People in this episode

Host: Peter Birch

Guest: Dr Rowland Illing

Topics covered

• patient experience
• AI in healthcare
• cloud technology
• administrative burden
• healthcare innovation
• clinical workflows

Keywords

• patient experience
• AI
• cloud technology
• administrative workflows
• healthcare solutions
• HIMSS26

Mentioned in this episode

Organizations: Amazon Web Services

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