About this episode

The episode discusses Tend's integrated digital-first care model in New Zealand and its impact on access and outcomes in healthcare.

In this episode of Talking HealthTech, guest host Dr Max Mollenkopf sits down with Graham Denyer, GP and Medical Director at Tend, a hybrid digital and physical primary care provider operating across New Zealand. Together they unpack what it really takes to redesign general practice from the ground up, and why getting it right matters more than ever. Graham walks through how New Zealand's capitated funding model shapes the day-to-day reality of general practice, and why the blended model of government subsidy and out-of-pocket costs creates both opportunities and real tensions for patients and providers alike. The discussion also touches into how Tend has built a fully integrated care model that brings together digital technology, telehealth, and physical clinics in a way that feels seamless for patients and clinicians. There is also a candid look at the role of data and AI in lifting the quality of clinical records, how open notes are changing the relationship between patients and their care teams, and why benchmarking clinician performance across a large network is uncomfortable but necessary. The episode also digs into Tend's approach to equity, particularly the work being…

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