TT072 – Build Trust Before a Crisis: Communication Basics for Water Systems (Part 2)
From Tap Talk by Illinois State Water Survey
December 4, 2025 · 34 min
About this episode
The episode concludes Season 6 with a discussion on effective communication strategies for water utilities regarding contamination issues.
Today, we finish Tap Talk Season 6 with the second part of our conversation with Mike McGill of WaterPIO ! Jennifer, Steve, and Mike discuss the importance of reliable and updated websites for water utilities, the similarities and differences in communicating about lead versus PFAS contamination, how small utilities can best communicate on these subjects, and more. We hope you've enjoyed Season 6, and we'll see you back for Season 7 soon! Visit drinkingwaterpodcast.org to learn more and find the full show notes for this episode.
People in this episode
Guest: Mike McGill
Topics covered
- communication
- water systems
- lead contamination
- PFAS contamination
- water utilities
Keywords
- trust
- crisis communication
- small utilities
- websites
Mentioned in this episode
Products: WaterPIO
Books & works: Build Trust Before a Crisis, Tap Talk Season
More episodes of Tap Talk
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- TT074 – Mitigating Legionella Risks in Water Systems: Lessons from a Microbiologist · April 23, 2026 · 42 min
- TT073 – Behind the Scenes of Water and Environment Reporting · April 16, 2026 · 38 min
- TT071 – Build Trust Before a Crisis: Communication Basics for Water Systems · November 20, 2025 · 36 min
- TT070 – Diving Into Biofilms With Water Quality Investigations (Part 2) · November 13, 2025 · 35 min
- TT069 – Diving Into Biofilms With Water Quality Investigations (Part 1) · November 6, 2025 · 37 min
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