Setting Yourself up to Get the Call: Jeanine Charlton’s Leadership Playbook

Setting Yourself up to Get the Call: Jeanine Charlton’s Leadership Playbook

From Tech Whisperers: Inside the Playbooks of the Best Digital Leaders by Ouellette & Associates

November 19, 2025 · 55 min

About this episode

The episode explores Jeanine Charlton's leadership playbook and insights on achieving success in high-stakes environments.

After years of interviews with dozens of incredible digital leaders, we’ve explored countless “answer the call” moments, and as we’ve seen, great leaders don’t rely on luck to receive those calls. They place themselves in the right place at the right time so that when the time comes, they are at the top of the list.  Jeanine Charlton , the Chief Technology & Digital Officer at Merchants Fleet , is a perfect example of such a leader. In this episode, we are unpacking Jeanine’s customer-first, business-first executive playbook, which has included having responsibility for a $2 billion P&L and 3,500 people. We’ll explore the power of resilience, the discipline of operational excellence, and the value of mentorship and clear communication in leadership. Tune in for valuable learnings from Jeanine, including: How to lead in high-stakes, high-stress situations with limited time  How to communicate with clarity and calmness amid chaos What has anchored Jeanine throughout her career The key skills and traits that have helped Jeanine achieve sustained success Jeanine’s most important advice for women entering tech industries Featuring submitted questions from: Ralph…

People in this episode

Guest: Jeanine Charlton

Topics covered

  • leadership
  • digital transformation
  • mentorship
  • operational excellence
  • resilience

Keywords

  • leadership
  • digital leaders
  • operational excellence
  • mentorship
  • resilience
  • communication
  • tech industry

Mentioned in this episode

Organizations: Merchants Fleet

More episodes of Tech Whisperers: Inside the Playbooks of the Best Digital Leaders

Explore listener stats, chart rankings, contacts and more on the Tech Whisperers: Inside the Playbooks of the Best Digital Leaders podcast page.