About this episode

Ben Pearce and Richard Baker discuss managing major incidents in the tech industry, focusing on preparation and communication.

In this episode of the Tech World Human Skills Podcast, Ben Pearce and Richard Baker discuss the critical topic of managing major incidents in the tech industry. They explore the importance of preparation, communication, and the human element in crisis management. Richard shares real-life experiences and insights on how to effectively lead teams through high-pressure situations.   Richard Baker is the CIO of TWC IT Solutions.  He has years of working in the tech world and many battle scars from leading teams through major incidents.    Show Links Ben Pearce LinkedIn -  https://www.linkedin.com/in/benpthoughts/ Tech World Human Skills Home -  https://www.techworldhumanskills.com TWC IT Solutions Linked In -  https://www.linkedin.com/company/twc-support Richard Baker Email - richard@twcitsolutions.com TWC IT Solutions - https://twc-it-solutions.com/   Takeaways   The most important part of any business is the team. Companies should practice incident response like fire drills. Keeping calm during a crisis leads to better decision-making. Effective communication with leadership is crucial during incidents. Preparation is key to managing…

People in this episode

Host: Ben Pearce

Guest: Richard Baker

Topics covered

• incident management
• crisis communication
• team leadership
• preparation
• tech industry

Keywords

• major incidents
• crisis management
• team dynamics
• communication
• incident response

Mentioned in this episode

Organizations: TWC IT Solutions, Tech World Human Skills

More episodes of Tech World Human Skills

• Business Storytelling For Sales Engineers | Tim Chinchen · April 29, 2026 · 39 min
• How to Get Better Results From Your Technical Team | Ben Caird · April 15, 2026 · 42 min
• What Nobody Tells You About Moving Into Tech Leadership | Malcolm Murphy · April 1, 2026 · 51 min
• EP76: Five Human Competencies Every Modern Leader Needs with Panos Malakoudis · March 18, 2026 · 45 min
• EP75: Building an AI-Native Engineering Team with Nic Neate · March 4, 2026 · 45 min
• EP73: Leadership 101 - Leading Change with Ben Caird · February 4, 2026 · 49 min

Explore listener stats, chart rankings, contacts and more on the Tech World Human Skills podcast page.