Why AI Transformation Fails Without Culture: CIO & CPO Insights from Genesys
About this episode
This episode discusses the importance of culture in AI transformation with insights from Genesys leaders.
AI transformation doesn’t fail because of technology, it fails because of culture. In this episode of Technovation , Peter High speaks with Trevor Schulze , CIO, and Eva Majercsik , Chief People Officer, of Genesys , about how they are jointly leading a human-centric AI transformation across a 6,000-person global organization. Together, they unpack why AI must be treated as a cultural shift and how organizations can drive adoption at scale. Key insights include: Why AI literacy is the foundation of enterprise adoption How CIOs and CPOs must co-own transformation The shift from automation to augmentation in the agentic era How experimentation unlocks innovation across the workforce Why change management is now a core leadership capability
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