Streamlining Dermatology Workflows and Team Dynamics feat. Melissa DelFino
From That's Derm Good! by Janelle Ball
January 26, 2026 · 50 min · Season 7 · Episode 108
About this episode
Melissa DelFino discusses the importance of education and team dynamics in dermatology practices.
Melissa DelFino believes that creating a culture of education allows staff to ask questions and be part of the patient experience. In this episode of That’s Derm Good! , Melissa discusses why she founded Modern Distinction and how she reframes what operational excellence looks like in dermatology practices. DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment. Melissa shares her unconventional path from the restaurant industry to dermatology and explains how her academic backgrounds in psychology and sociology shape her thinking on leadership, team dynamics, and communication. What becomes clear very quickly in this interview is that workflows aren’t just about efficiency; they’re about people. Melissa emphasizes that strong collaboration, thoughtful hiring, and clear communication directly impact not only staff morale but also the patient experience. Throughout the conversation, Janelle and Melissa unpack the realities of running a modern dermatology practice: the difficulty of…
People in this episode
Host: Janelle Ball
Guest: Melissa DelFino
Topics covered
- dermatology
- team dynamics
- operational excellence
- education
- patient experience
Keywords
- dermatology
- team dynamics
- education
- operational excellence
- patient experience
- emotional intelligence
- healthcare
Mentioned in this episode
Organizations: Modern Distinction
More episodes of That's Derm Good!
- From NASA Research to Skin Longevity: Dr. Kyle Landry's Science-Backed Approach to Skincare · June 8, 2026 · 54 min
- How One Family Is Changing the Eczema Conversation with Audrey & Bola Ajaykaye · June 1, 2026 · 47 min
- From Breakouts to Confidence: Dermatology Insights with Ami Dalal · May 25, 2026 · 42 min
- Immunology, Innovation & Patient Care feat. Obehi Oriaifo · May 18, 2026 · 47 min
- Secrets to Building a Strong Dermatology Team with Toni Sikkema · May 11, 2026 · 46 min
- Building Community and Hope for HS Patients with Jawan Elliott · May 4, 2026 · 53 min
Explore listener stats, chart rankings, contacts and more on the That's Derm Good! podcast page.