Episode 173 | Disney‑Level Client Experience & Subscription Pricing With Debra Kilsheimer
From The Abundant Accountant: Leads, Sales & Business Growth for Accounting, Tax and Bookkeeping Professionals by Michelle Weinstein - The Pitch Queen, Sales Strategist
January 1, 2026 · 42 min
About this episode
Michelle Weinstein interviews Debra Kilsheimer about creating a Disney-like client experience and effective subscription pricing strategies.
Client experience must be provided in the most convenient and fulfilling way, not only for clients themselves but also for the business owner. For our New Year episode, Michelle Weinstein sits down with QuickBooks wizard Debra Kilsheimer , who shares how they created a Disney-like customer service. She explains how she treats accountants and bookkeepers with utmost respect and closeness as she helps turn their goals into reality. Debra also talks about achieving millions in revenue even with just a "two-and-a-half" team and how she set prices for her subscriptions while considering the real-life circumstances of her clients.
People in this episode
Host: Michelle Weinstein
Guest: Debra Kilsheimer
Topics covered
- client experience
- subscription pricing
- customer service
- business growth
- accounting
- bookkeeping
Keywords
- client experience
- subscription pricing
- Disney-like service
- business revenue
- accountants
- bookkeepers
- customer service
Mentioned in this episode
Organizations: QuickBooks
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