The Future of Customer Experience

The Future of Customer Experience

From The AI for Sales Podcast by Chad Burmeister

June 13, 2026 · 31 min · Season 4 · Episode 40

About this episode

Chad Burmeister interviews Mark Walker about the transformative impact of AI on sales processes and customer experiences.

Summary In this episode of the AI for Sales podcast, Chad Burmeister interviews Mark Walker, CEO of NU, discussing the transformative impact of AI on sales processes, customer experiences, and the evolution of CPQ systems. They explore the role of agentic AI, ethical considerations in AI deployment, and the skills necessary for professionals in the AI landscape. Mark shares insights on how AI is reshaping customer behavior, enhancing self-service capabilities, and the importance of balancing technology with human interaction. Takeaways AI is changing customer behavior and expectations. Generative AI allows for more sophisticated self-service environments. CPQ is evolving into a broader revenue lifecycle management process. Agentic AI can perform tasks traditionally done by humans, often more efficiently. Building trust with customers takes time and meaningful interaction. Security is a top priority when implementing AI solutions. Understanding and utilizing AI tools is essential for modern professionals. Ethical considerations are crucial in AI deployment. AI can enhance communication and summarization in team settings. The landscape of AI is rapidly evolving, requiring…

People in this episode

Host: Chad Burmeister

Guest: Mark Walker

Topics covered

  • AI in sales
  • customer experience
  • CPQ systems
  • agentic AI
  • ethical AI
  • self-service capabilities

Keywords

  • AI
  • customer behavior
  • self-service
  • CPQ
  • agentic AI
  • ethical considerations
  • sales processes

Mentioned in this episode

Organizations: NU

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