Career Pivots, AWTC Recognition, and Workforce Development in the Age of AI with Lacey Pope
About this episode
Lacey Pope discusses her career journey in associations and her transition to the industry partner side, highlighting her contributions to customer satisfaction and process improvements.
On this episode of The Association Podcast, we welcome Lacey Pope, MBA, CAE, Customer Success Manager at Web Scribble, to discuss her career journey in associations and her transition to the industry partner side. Lacey shares how she entered the association world through temp work, earned her CAE, and later drove process improvements at the Oncology Nursing Society that increased live support and boosted customer satisfaction by nearly 10%. She reflects on leading membership technology moder...
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